Provider Terms of Service

1. The Provider Relationship

By registering as a provider on ShortCourses.com, you ("Provider") enter into an agreement with Vanda Projects Melbourne Pty Ltd (ACN 604 461 154), operator of ShortCourses.com ("Platform").

ShortCourses.com is a lead generation and course discovery marketplace. We connect students actively seeking courses with providers like you. We charge for qualified student leads — not for listings or impressions.

2. Lead Definition and Quality

A "Lead" means a student enquiry that contains:

• A real name
• A valid, contactable email address
• A stated course interest
• Consent to be contacted by the Provider

We do not guarantee enrolment, conversion, or that the student will respond. You pay for the enquiry, not the outcome. Lead quality disputes must be raised within 14 days of the lead being delivered.

3. Pricing and Plans

All prices in Australian Dollars (AUD) inclusive of GST where applicable. Prices may change with 30 days' notice.

4. Direct Course Sales (Optional)

Providers may optionally enable direct course purchases through the Platform. When enabled:

• ShortCourses.com takes a 15% platform fee on each transaction
• Provider receives 85% paid to their connected Stripe account
• Stripe Connect terms also apply
• Provider is solely responsible for delivering the course and honouring refund obligations

5. Provider Obligations

By listing on ShortCourses.com, you agree to:

• Respond to student enquiries within 2 business days
• Maintain accurate course information (pricing, availability, duration)
• Handle student data in compliance with applicable privacy laws
• Not use student contact details for any purpose other than fulfilling the enquiry
• Not contact students about unrelated products without their explicit consent
• Ensure your courses are legally compliant and accurately described

6. Prohibited Providers

We do not accept providers that:

• Operate fraudulent, misleading, or unaccredited programmes
• Charge students for information that is freely available elsewhere without disclosure
• Operate illegal or harmful operations
• Have been subject to regulatory action regarding their educational practices

We reserve the right to remove any provider at our discretion with 7 days' notice, or immediately if there is evidence of fraud or harm to students.

7. Data and Privacy

Student data shared with providers is provided for the sole purpose of fulfilling the specific enquiry. Providers must:

• Handle data in accordance with the Australian Privacy Act 1988 and applicable overseas laws
• Not sell, rent, or share student data with third parties
• Delete student data upon request

By accepting these terms, you confirm your organisation has a compliant privacy policy and data handling practices.

8. Intellectual Property

By listing on ShortCourses.com, you grant us a non-exclusive, royalty-free licence to display your course descriptions, logos, and marketing materials on the Platform for the purpose of promoting your courses.

You retain all ownership of your content. We may reformat content for display purposes.

9. Termination

Either party may terminate with 30 days' written notice. On termination:

• Your listings will be removed from the Platform
• Outstanding lead credits (Starter plan) are forfeited
• Pro subscriptions are cancelled at end of current billing period
• You retain access to all leads received prior to termination

10. Dispute Resolution

Disputes regarding lead quality, billing, or these terms should first be directed to providers@shortcourses.com. We aim to resolve all disputes within 5 business days.

Unresolved disputes shall be subject to binding arbitration in Victoria, Australia, under the VCAT or ACICA Arbitration Rules.

11. Governing Law

These terms are governed by the laws of Victoria, Australia.